{"id":2367,"date":"2025-09-26T20:02:00","date_gmt":"2025-09-26T19:02:00","guid":{"rendered":"https:\/\/clouddirect.net\/learning-hub\/?p=2367"},"modified":"2025-10-02T16:50:26","modified_gmt":"2025-10-02T15:50:26","slug":"agentic-ai-use-cases-and-using-azure-ai-foundry-agent-service","status":"publish","type":"post","link":"https:\/\/clouddirect.net\/learning-hub\/agentic-ai-use-cases-and-using-azure-ai-foundry-agent-service\/","title":{"rendered":"Agentic AI: Use cases and using Azure AI Foundry Agent Service"},"content":{"rendered":"\n

This is the second of a three-part series on Agentic AI. Here, we look at where it\u2019s starting to appear, the power of multi-agent workflows, and how the Azure AI Foundry Agent Service can help. Check out part one<\/a> if you haven’t already.<\/em><\/p>\n\n

Agentic AI isn’t just assistive in nature. Instead, it’s able to use adaptive decision-making to complete a goal or reach a set target. Although it’s still early days with much greater sophistication to follow, we are already seeing Agentic AI offer many exciting possibilities and teams are beginning to be truly empowered in a number of ways.<\/p>\n\n

Built-in capabilities<\/h2>\n\n

Agentic AI is starting to appear within existing systems and applications, and that shows no signs of slowing down. In IT, we\u2019re seeing the beginnings of automated incident management (eg ServiceNow AI Agents), where an AI agent monitors infrastructure and, when it detects anomalies, takes action such as restarting services or allocating more resources. There are obvious benefits in terms of reduced mean time to repair (MTTR), fewer outages, and improved SLA compliance.<\/p>\n\n

But Agentic AI is also appearing in other systems, and some of these may have departmental ownership which sit outside of IT\u2019s direct control, but create governance issues for them to address.<\/p>\n\n

Marketing automation platforms (such as Hubspot) are automating aspects of lead prospecting and qualification. By scanning both internal and external data sources, like LinkedIn, these platforms can identify high-value prospects target them with personalised communications, and prioritise them for conversion. Meanwhile in HR and recruitment, Agentic AI capabilities are being introduced to source, screen, and rank candidates.<\/p>\n\n

Endless possibilities<\/h2>\n\n

Some of the most powerful uses of Agentic AI occur where it focuses on your business\u2019 processes and challenges.<\/p>\n\n

The Japanese IT provider Fujitsu has used Microsoft\u2019s Azure AI Foundry Agent Service to automate the creation of sales proposals, using multiple specialist agents to interpret customer needs, access dispersed knowledge, apply reasoning, and generate a tailored proposal that\u2019s contextually accurate and strategically aligned. It helps relatively new staff by surfacing insights and guidance and helps all sales staff by speeding up the process, with Fujitsu reporting a 67 per cent<\/a> increase in productivity.<\/p>\n\n

It\u2019s where multiple agents are orchestrated to work together that the outcomes are really striking.<\/p>\n\n

Microsoft has described how a financial services firm can automate customer onboarding process \u2013 from document collection, through identity verification and compliance checks, to account provisioning. Here, a Document Intake Agent receives a form or scanned document and, using File Search and Azure AI Search, separates information into its component parts. This then enables the agent to perform initial validation by checking required fields for completeness. A Review Agent compares customer data with regulation parameters and Know Your Customer norms, flagging any anomalies and, after a green light, a Setup Agent invokes provisioning tools to create customer accounts and send welcome messages.<\/p>\n\n

The possibilities are almost endless, and you may already be thinking how such capabilities could be applied within your own organisation. That\u2019s where Microsoft\u2019s Azure AI Foundry Agent Service could help you.<\/p>\n\n

Azure AI Foundry Agent Service: What you need to know<\/h2>\n\n

It\u2019s been described as \u2018an assembly line for intelligent agents\u2019. The Azure AI Foundry Agent Service provides a platform and a framework for building intelligent agents that can reason and act.<\/p>\n\n