“Ready to be the first line of support, solve real problems, and keep our users productive every day?”

As a frontier partner, we grow through great people, smart tech, and teamwork between humans and AI.

We’re looking for an ambitious and energetic Service Desk Analyst to join our rapidly expanding Cape Town office.

This role isn’t just about fixing IT issues—it’s about growing your career. You’ll be engaging with international clients, providing top-tier support, and working alongside a dynamic team that’s as committed to learning as they are to delivering excellent service. If you’re eager to work hard, level up your skills, and climb the support ladder, this is the place for you

What You’ll Do:

• Be the first point of contact for client support requests
• Provide remote technical support across a range of hardware and software
• Escalate complex issues to the senior team when needed
• Log and classify tickets, ensuring seamless case management
• Contribute to Standard Operating Procedures (SOPs) and knowledge-sharing
• Deliver a professional, positive experience for every client interaction

What We’re Looking For:

• A diploma/degree in Computer Science, Information Systems, or Engineering, OR at least one year of hands-on IT support experience
• Strong knowledge of Windows Desktop & Microsoft Operating Systems
• Experience with Microsoft Office Suites & Office 365
• Familiarity with Active Directory]
• Required certifications in MS-900 (Microsoft 365 Fundamentals), N+ and or CompTIA A+

Highly Desirable:

Certifications in the following:

• ITIL 4 Foundation
• AZ-900
• CompTIA A+/N+ (if needed)
• SC-900

What We Offer:

• Responsible Time off (uncapped annual leave)
• Group Life Cover /Disability Income Cover/ Trauma Insurance Cover (Injury / Disability)
• Fitness Cash Contribution
• Pension Fund Contribution
• Medical Insurance Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Endless Growth Opportunities: We provide ample opportunities for professional development, mentoring, and advancement.
• Culture of Excellence: We foster a high-performance culture that recognizes and rewards exceptional talent.

At Cloud Direct, we believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply.

“Ready to optimize Azure environments, and engineer scalable systems that empower digital transformation from the ground up?”

As a frontier partner, we grow through great people, smart tech, and teamwork between humans and AI.

As an Azure Cloud Expert Engineer, you will provide high-level support to our customers, acting as an escalation point for Tier 2 support engineers and working alongside senior engineers to execute complex projects/onboardings.

You will ensure that service level agreements are met whilst delivering reliable resolution of customer technical issues when raised via Cloud Direct support lines, Live chat, e-mail or self-service portals.

What You’ll Do:

• Azure Infrastructure: Provision and configure VMs, containers, and resources using ARM templates, Terraform, Bicep, and scripting (PowerShell). Optimize for cost, performance, and security.
• Automation & IaC: Implement Infrastructure-as-Code using Azure DevOps, GitHub, and Visual Studio. Automate deployments and support processes.
• Security & Compliance: Enforce best practices with tools like Azure Security Center, AAD, and Sentinel. Manage RBAC, conduct audits, and address vulnerabilities.
• Monitoring & Optimization: Use Azure Monitor and related tools to track, troubleshoot, and improve infrastructure performance.
• Disaster Recovery: Design and manage DR and high availability solutions with Azure Backup and Site Recovery. Test and validate failover strategies.
• Azure Virtual Desktop: Deploy and manage AVD environments, handle user access, monitor performance, and resolve connectivity or user issues.
• Data & AI Support: Diagnose and fix pipeline failures, manage integrations, and ensure data accuracy and availability.
• Platform Management: Ensure backup integrity, monitor system health, resolve failures, and meet RTO/RPO objectives

What We’re Looking For:

• 3+ years of experience designing, implementing, and managing Azure cloud environments.
• Excellent communication and collaboration skills.
• Strong understanding of the Microsoft Azure platform and its capabilities
• Three or more Azure cloud certifications: AZ-104, DP-100, DP-300, AZ-500, AZ-305, SC-200, SC-300, AZ-140 customer service & communication skills

What We Offer:

• Responsible Time off (uncapped annual leave)
• Group Life Cover /Disability Income Cover/ Trauma Insurance Cover (Injury / Disability)
• Fitness Cash Contribution
• Pension Fund Contribution
• Medical Insurance Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Endless Growth Opportunities: We provide ample opportunities for professional development, mentoring, and advancement.
• Culture of Excellence: We foster a high-performance culture that recognizes and rewards exceptional talent.

At Cloud Direct, we believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply.