Provide Service Catalogue

The new Provide Service Catalogue can be found under the Support menu, and allows you to quickly raise common requests important for running your business. The key features include:

• New user role to access the Service Catalogue
• Full catalogue of requests applicable to your business
• Partial submissions are auto-saved so you can return to complete them at your convenience
• Able to view all submissions and their status
• Automated, trackable actions triggered by submitting a request

This article is a quick start guide for successfully using the Provide Service Catalogue.

Key Features

Service Catalogue User Role

There is currently a single role, Service Catalogue User, to control who can make requests and view previous submissions in the Provide Service Catalogue.

As with all Provide user roles, any users with the Global Admin role will be granted these roles automatically.

Catalogue of Requests

The Service Catalogue can hold any number of bespoke requests tailored to your business needs. For example Joiner, Mover and Leaver requests can be managed through the catalogue.

The Service Catalogue has been designed to be totally flexible - if there is a request you believe would be useful to have then it can be built, and changes to existing request items can be made easily.

To start a new Service Catalogue request, simply select the desired item from the Service Catalogue and begin filling out the displayed form.

Partial Submissions

When filling out a Service Catalogue request form, you will see a progress bar updating across the top of the screen to show the percentage of the form which has been completed.

If you get interrupted whilst completing a request form, your progress will be automatically saved. To return to a previously started request form, navigate to Support -> Service Catalogue -> Submissions tab. By clicking the 'Started by me' tile you will see all your previous submissions listed by Updated Date. 

You can then select your previous submission, and click 'Continue Form'.

Review Submissions

You are able to review all Service Catalogue request submissions by navigating to Support -> Service Catalogue -> Submissions tab. Submissions can then be searched through, filtered, and sorted to find the required record.

Once selected, the Service Catalogue request submission can be reviewed including viewing all details of the submission in Provide, downloading a PDF of the submission and seeing the status of any trackable actions.

Trackable Actions

Service Catalogue request items can have trackable actions or 'outputs' associated with them. These are normally automated actions such as the creation of a Ticket or the sending of an email. 

To see the details of a trackable action, such as getting a direct link to the created Ticket, navigate to the required Service Catalogue request submission and expand the Output results.

NB. We plan to expand the available trackable actions in the future to further automate the Service Catalogue process.