If you’re an IT manager, you know how managing support tickets can feel like a second job. You spend hours juggling internal requests and chasing updates while waiting for service providers to resolve complex issues. It is frustrating and it wastes time – but there is a better way.
The real cost of slow Azure support
- Productivity loss: According to a recent study, employees spend an average of 6 hours per month waiting for IT issue resolution. Employees who report long IT support delays also state the negative effects on morale and job satisfaction.
- Financial impact: Gartner estimates that IT downtime costs businesses an average of £4,400 per minute for critical systems. Even smaller outages can accumulate tens of thousands in lost revenue.
- Reputation damage: Slow IT queues can harm customer experience and lead to public complaints. Studies have shown that organisations with support ticket backlogs report lower customer satisfaction scores.
- Security exposure: Delays in patching or fixing access issues leave doors open for attackers. A single missed update can lead to compliance breaches or data loss.
Think about what happens when delays drag on:
- Employee productivity stalls: When staff can’t access critical resources, deadlines slip and payroll pounds go to waste.
- Customer confidence erodes: If the issue impacts customer-facing services, trust evaporates fast.
- Innovation freezes: Instead of driving projects forward, your IT team is stuck firefighting.
You have a capable IT team, but when a complex Azure problem pops up, they need expert help fast.
CSP+ advances your cloud support
Many businesses assume premium Azure support is too expensive or that switching providers is a hassle. That is why we created Cloud Direct CSP+ – to make expert Azure support simple and accessible.
We integrate support directly into your Azure consumption model, and allow you to choose the tier that fits your needs.
- Essentials: Monday to Friday standard business hour support for response and resolution of platform issues. In addition, access to an Azure Expert MSP partner for escalations.
- Enhanced: 24×7 enhanced support with reduced SLA’s and expert human support. Direct escalations to Microsoft through our specialist team.
- Enterprise: 24×7 enhanced support and direct escalations to Microsoft. Plus, direct access to Tier 4 Cloud Engineers who know your environment and can fix issues fast.
This means no more ticket queues. No generic helpdesk. Just immediate access to the right expert when you need them.
Why Enterprise tier changes everything
Have you ever had a critical app go down on Friday afternoon? How long did it take to get help? Imagine this… instead of waiting days for a ticket to be picked up, you are on a call with a Tier 4 Azure engineer who knows your architecture and can resolve the issue in hours, not days. That is the difference CSP+ makes. It gives your IT team the freedom to stop firefighting and start innovating.
Unlock your team’s potential
CSP+ means embedding an expert support team into your business. That means fewer delays and more time for strategic work that drives growth.
Here’s what your IT team could focus on if they weren’t stuck in support queues:
- Cloud optimisation: Fine-tuning workloads for cost efficiency and performance.
- Security hardening: Implementing advanced threat protection and compliance frameworks.
- Automation projects: Building workflows to eliminate manual processes.
- Innovation initiatives: Deploying new apps, migrating legacy systems, and enabling AI-driven solutions.
Instead of firefighting, your team can finally deliver the projects that transform your business.
Ready to eliminate downtime?
