Introducing a new technology to the IT mix isn’t easy. To ensure a smooth Office 365 rollout or it’s souped-up cousin Microsoft 365 you need to engage your employees long before the launch date.

People don’t like change. You need your users to embrace new technology, otherwise they will resist it. We’re hardwired to hate uncertainty.

“Most people choose to be unhappy rather than uncertain” – Tim Ferris, Author of the 4 hour work week

So, here are our four strategies to dispel uncertainty, maximise usage and ensure a smooth Office 365 rollout.

1. Turn your launch into an event

Time to team up with marketing. Create a noise and a buzz around Office 365 adoption by turning the launch into an event.

Invite leaders of the company to share how taking your workplace to the cloud will improve the lives of everyone working in different departments. For example, you could invite HR to present how they can implement that flexible or remote working policy they have been speaking about for ages. Or operations could comment on how improved collaboration will empower Firstline Workers.

Giving case studies about accounts of workplace modernisation improving the lives of employees within other businesses will also help to eliminate the uncertainty.

2. Eat, sleep, Office 365, repeat

Get your employees familiar, even before adoption. Keep them updated about the launch progress and the exciting benefits. You could put up posters around the office. Or create a discussion board on your intranet. Let your employees contribute and suggest how the new technology will have an impact on them.

An open culture will allow you to banish any qualms and means that employees are involved in the launch process. Reassurance is essential.

3. Winner, winner, chicken dinner

There’s nothing like a bit of friendly competition to drive Office 365 adoption levels. As part of the launch, promote high adoption levels with desirable incentives. Finance might not be keen on forking out, but just present them with the facts. A successful Office 365 adoption can give you an ROI of 162% within three years.

You could implement a wall-of-fame for those who utilise the most Office 365 applications. Everyone who appears on the wall-of-fame gets a prize. Simple, but motivational, inclusive and effective.

4. Training is key

Our ethos is teach, don’t sell. We’ve teamed up with the Mandarine Academy to offer 12 months FREE training to any business that rolls out Office 365 (or Microsoft 365) with us when they also take out our support.

The training is specifically designed to ensure that your users fully adopt Office 365 ensuring:

1. Every area of the business is covered, with suggested courses filtered by job role.
2. Training is intuitive and allows your employees to go at their own pace.
3. Gamification creates a competitive buzz around the training initiative and makes learning fun.

Users can very quickly get up to speed with the capabilities of Office 365. What’s more, your training will never be outdated. Updates are in sync with Office 365, so the content is evergreen.

 

The importance of Office 365 adoption

Full Office 365 adoption can give you an ROI of 162% within three years. With many organisations having several enterprise solutions in place, there can often be a split between what’s possible and what actually happens. Which is why Office 365 adoption has never been more important. Having an Office 365 rollout provides you with the tools to achieve fearless growth, but Office 365 adoption is when you really start to achieve that growth. Once employees have fully adopted Office 365, you will see an increase in productivity and ROI.

 

You’ve done it. Finally, your company has jumped onto the Office 365 bandwagon. Now, you’re faced with another hurdle. How do you prove to your CFO that Office 365 was worth the investment?

The answer lies in adoption

Forrester outlined that a successful full adoption of Office 365 can give you an ROI of 162% within three years. And the ROI of full adoption goes far beyond the financials.

Think about all the ways for employees to increase their productivity. If you want a figure on that, we’ll give you one. Office 365 can save 30 minutes of lost productivity per user per day.

Not to mention the doors that can open in other areas of your business. That flexible and remote working policy HR need to attract the A-class talent pool? Achievable, now cloud has freed your business.

But, unfortunately one of the top reasons why full adoption seems unattainable is because people don’t like change. We usually say to these people: you will like irrelevance even less. But there are better ways to motivate employees’ to fully adopt Office 365.

Meet your employees needs and send your adoption rates sky high

Training is key to the rollout process. So, if yours felt like it was anything but smooth, we have something for you.

We’ve teamed up with the Mandarine Academy to offer 12 months FREE training to any businesses that move their Office 365 subscription over to Cloud Direct (or upgrade to Microsoft 365) when they also take out our support.

The training is specifically designed to ensure that your users fully adopt Office 365:

1. Every area of the business is covered, with suggested courses filtered by job role.
2. Training is intuitive and allows your employees to go at their own pace.
3. Gamification creates a competitive buzz around the training initiative and makes learning fun.

Your users can very quickly get up to speed with the capabilities of Office 365. What’s more, your training will never be outdated. Updates are in sync with Office 365, so the content is evergreen.

We’re about teaching, not selling

Here at Cloud Direct, we’re about teaching not selling. We want you to stand on your own two feet.

That’s why our Office 365 training is there for employees to educate themselves, at their own pace. Oh, and our 24/7 support is world class.

Think your current Office 365 provider is still up to scratch? We thought not. Get in touch today to book a consultation call.

As much as you’d like to buy everyone in your company the latest and greatest laptops, for now, the budget says no. It happens. You need an alternative to expensive new laptops.

Fortunately, there’s the ‘thin client’ model. Yes, it’s been an option for a while, but these days the model has matured into a truly viable way to keep your business up-to-date without breaking the bank.

The fat-free option, please

A ‘thin client’ is a low-cost device that operates Citrix cloud-based software with few applications actually on the device itself. Instead, it provides an end-point for a server-hosted virtual desktop, meaning the computer itself doesn’t need much more than a small amount of storage, graphics and an internet connection.

You can even reuse your current ‘fat’ devices to do the same thing. Purpose-made ‘thin clients’ are comparatively cheap, and recycling your current devices is, well, free.

Why Azure-hosted Citrix VDI is the best diet plan

To do this effectively, you need to invest in cloud infrastructure. Microsoft Azure-hosted Citrix VDI (Virtual Desktop Infrastructure) is a gateway to making your business more:

• Productive – Easy access means no need to wait until you’re back at the right desktop, you can get to your work wherever you are.
• Flexible – You can work from home, from the train, from the beach…
• Efficient – Old hardware won’t hold you back if it’s repurposed as a thin client.
• Secure – No data leaves the cloud, ever.
• Scalable – Azure’s powerful capabilities means you can build the platform to any size.

The question is – how?

Citrix VDI offers the security and simplicity of a centralised system, protected by redundancies, along with the personalisation required for each individual user. It allows for complete mobility, as employees can access their virtual desktop and applications from any device.

Citrix VDI has the power to enhance your company culture. You give your employees the option of flexible working. You enable BYOD (bring your own device) policies with the knowledge that the all sensitive company information is not on the device, but safely in the cloud.

It’s also a long-term solution. You can add as many users as you like to the system. And, it can be custom-fit for your workplace requirements, so you don’t have to compromise on functionality.

To find out more about using thin clients in your business, contact Cloud Direct today.

85 percent of adults in the UK have a smart phone. It is, by a long mile, the most used device today. Having breakfast, commuting, on the loo, at the gym. Phones are used everywhere. In fact, mobile working is revolutionising how we work.

But phones are much more than a communication device. They’re a laptop in your pocket, and your employees should be able to work from them. Businesses that fail to enable this will be left behind.

Here are four signs you need to implement mobile working, and how it will change your business for the better.

1. Your employees are ‘on the move’

• 61 percent of workers are now working outside the office at least part of the time.
• Half of the UK’s workforce is expected to be remote working by 2020.
• 74 percent of workers want flexible working schedules.

Work is no longer performed only at the office. If your employees are still chained to their desktops, not only are you demotivating them, you’re limiting deliverables.

72 percent of employees are more productive when mobile working, according to a WorkMobile study. And greater productivity means improved ROI and accelerated growth. As said by Alec Baldwin in Glengarry Glen Ross:

‘Always be closing.’

2. Company communication has changed

More than 87 percent of employers expect their employees to use personal devices for work. Consequently, Facebook, WhatsApp and Skype for Business are now the go-to tools for business communication.

Businesses leading the pack have taken control of device management, deploying cloud applications like Microsoft 365 to manage devices in one secure location through only one portal.

Instead of cracking down and ‘enforcing rules’ to reduce chatter on unsecure networks, embrace the change and amend your policies. It’s not as scary as you think.

3. FOMO: Fear of missing out

Branson’s Virgin has pioneered time-off policies. He gave his employees unlimited time off from work. How does your time-off policy compare?

Sure, not every business owner is a Branson. But if you’re not moving forward then you’re moving backwards, and your competitors will pass you by.

If you offer flexible time away from the office, make sure your staff are equipped to securely ‘check in’. Work and life are now two sides of the same coin. We’re taking phone calls late at night and we’re responding to emails while watching Netflix.

The nine to five is dead. Accept it, embrace it, and give your employees the tools they need to make it work.

4. Your business is built on deliverables

Millennials will make up three quarters of the workplace by 2025. Their biggest incentive? Control. Money only goes so far, and intrinsic motivations all take precedent.

Your Bring Your Own Device, time-off and flexible-working policies reflect trust. And in this data-driven life, it’s no longer about who can last the longest in the office, it’s about who can deliver the best results. Mobile working is enablement, and enabling employees will lead to faster growth.

Wherever, whenever, we’re meant to be together

Placing trust in employees is tough. But mobile working can only lead to greater productivity. The challenge, then, is to maintain active collaboration and communication. Anytime, anywhere.

‘But what about security?’ we hear you cry. Azure’s mobile working services like Enterprise Mobility, Active Directory and Virtual Desktop Infrastructure revolutionise the world of secure mobile work. Employees can log in to their ‘virtual office’ on any device. And because it’s all managed at the source, you retain full control of your company’s data.

Our advice? Let the line out a little. Your employees will work smarter, and you’ll still have both hands on the rod.

It’s time to embark on a digital transformation journey. The IT department is crucial to leading that vision. The technology insights that you bring to the table will shape the company’s future, after all. You already have plenty of brilliant ideas, you just need a persuasive plan to implement them. And, you need to let the people know about your technology roadmaps. So here are some tools to help you get your message across.

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“Azure gives us much more flexibility all round, with access in a secure cloud environment.” – Stewart Martin, partner, Edmund Carr

Join the world’s leading public cloud provider. You’ll be in good company – over 90% of Fortune 500 companies are already using the Microsoft Cloud environment.

Data centre modernisation will transform the way you work. But choosing the right cloud provider and delivery partner is equally as important as making the decision to transform in the first place. So why is Microsoft so far ahead of its competitors when it comes to public cloud?

In short its trust. Yes Microsoft has raised its game in the services available but it ultimately comes down to a proven track record of helping businesses truly transform.

Here are just a few of the reasons businesses are using Azure for their data centre modernisation.

Improve ROI

Microsoft commissioned Forrester Consulting to analyse the economic impact of Azure on its customers. They developed a representative business model which reported a 466% ROI, achieved through a combination of:

• Drastically reduced data centre costs – through consolidation and footprint reduction.
• Reduced IT outsourcing costs – efficiency driven services drive down costs
• Process re-engineering – save time better spent on strategic planning
• Increased sales and profits – achieve new and larger customer sales

“Without Azure, we would need to build out dozens of data centres to provide the same service and meet client requirements that we can with Azure.” – VP of product development, US services and hosting firm

Achieve truly agile infrastructure

Increase your data centres agility with on demand, near limitless cloud scalability with Azure. Reach new markets using Microsoft’s global hyper-scale infrastructure of more than 100 data centres across 36 regions worldwide. Twice those of AWS and 6 times Google’s data centre regions.

“Azure makes it a lot easier for us to deliver on our vision without getting stuck on the individual IT components. We can focus on our end solution and delivering real value to customers rather than on managing the infrastructure.” – Richard Beesley, Rolls-Royce

Future proof your business

In the future business landscape every company will be a software company. Industry disruptors such as Airbnb, Uber and Netflix have already proved that businesses need to rapidly innovate and remain flexible to compete in the future marketplace. Modernising your data centre with Azure allows you to achieve new levels of agility. Be proactive in the face of disruptive competitors.

“[With Azure] It’s all about making sure we’re ready for the future.” – Stephen Court, IT supervisor, Crondall Energy

We are proud to announce Cloud Direct is now a Microsoft Azure Expert Managed Service Provider (MSP), one of only a handful of UK partners to achieve this new recognition of excellence.

The Azure Expert MSP program is a new global initiative from Microsoft to highlight and promote only the most capable partners and to make their services and expertise discoverable.

“We are delighted to be one of the first Microsoft Gold Platform partners globally to receive this recognition. It’s a stunning endorsement of what we offer our customers and means they can have the confidence to make more use of the cloud technologies that will help them grow.” – Brett Raynes, CEO at Cloud Direct

What is an Azure Expert MSP?

 

For starters, there are just 32 globally. Becoming an Azure Expert MSP is no easy feat. The requirements are the most stringent of any Microsoft program. Partners need to validate their skills, their customer success, an ability to scale and a commitment to providing next-generation managed service offerings.

Put simply, it’s a lot of hoops to jump through.

But jump we did. And while it’s taken us a lot of hard work, patience and dedication to achieve, we know it’s going to be worth it. For us this is more than a title. It’s so that we can do the best for our customers.

“For our business to realise the benefits of Microsoft Azure, we needed the security of a supplier who can guide us along our cloud journey. Cloud Direct’s Azure managed services have allowed us to focus on delivering outcomes for the business, not managing infrastructure.” – Jason Moon, Head of IT at Simarco International Ltd

What does being an Azure Expert MSP mean for our customers?

We’ve always been about empowering businesses to achieve ‘Fearless Growth’. We want to help ambitious organisations adopt the cloud and reap all its benefits. As an Azure Expert MSP, we can do so much more for you.

• Better service. It’s simple, really: when you work with an expert, you get expert-level service. Microsoft has made it easier to verify the best partners by awarding this rigorous accreditation to a select few top performing partners. Every service that we offer, every customer interaction, is held to a higher standard. We love raising the bar because it makes us up our game and hop right over it.
• Broader offerings. Whatever your business needs, we can deliver it. Keen on IaaS, PaaS or SaaS? We can advise you. Ready to adopt mobile working or the Internet of Things? We know all about it. Need help with app migration, security or compliance? We have experts in all areas.
• Closer partnerships. Being one of the few Azure Expert MSPs in the UK brings us much closer to Microsoft. Our already close partnership is now much stronger, and all the benefits that come our way get passed directly on to you, our customers. Picture this: Microsoft’s capabilities and software paired with our expertise and skills, all working to better your business. The possibilities are endless.

“We are pleased to recognize Cloud Direct as an Azure Expert MSP. This new recognition offers our customers certainty that an organization provides excellent services on Azure.” – Gavriella Schuster, Corporate Vice President, One Commercial Partner at Microsoft Corp

We couldn’t do it without you

We are nothing without our customers. And we certainly wouldn’t have reached Azure Expert MSP status without our customers pushing us to deliver ‘Fearless Growth’. This has been an incredible journey for all of us at Cloud Direct, but it’s only the beginning. We want you to come with us for the rest of the ride.

Keep pushing us. Keep demanding more. Keep reaching for the next goal. It’s what has made us great, and what will make you great, too.

Don’t get caught with your pants down in an unnecessary data breach. Find out how cloud IT protects and secures your data so you can maintain compliant with the General Data Protection Regulations (GDPR).

Let’s start by looking at five key areas you can action today. Need a recap on all the business and IT changes required for GDPR? Check out this blog: GDPR countdown: 11 things you must do now.

Five things you can do to stay GDPR compliant today

Ready for some hard facts?

• 19 percent of UK businesses take between 1 week and 1 month to recover from a data breach
• 52 percent of small businesses and 66% of medium businesses experienced a breach in the last 12 months
• 15 percent of businesses experience a breach at least once a month

The numbers don’t lie. Chances are, if you haven’t recently experienced data loss, you soon could. Here are five tips for a fast, secure response.

1. Write a robust business continuity plan

Many industries must adhere to strict regulations regarding their data management. The Financial Conduct Authority (FCA) imposes strict rules on financial services companies. Everyone gets swooped into the net when it comes to the Information Commissioner’s Office (ICO) and its enforcement of the Data Protection Act – no one fancies a £500,000 fine. And maybe you’ve heard about this GDPR going around?

Creating a more robust business continuity plan will:

• Reduce the length of downtime and business disruption
• Keep data loss to a minimum, helping protect your reputation
• Ease the way for speedy set-up, testing and recovery of your business

Check out this government document for more information: Cyber security guidance for business

2. Make sure you have secure, online data backup

According to technology analysts Gartner, two out of five businesses that suffer data loss fail within two years. Robust online backup is a must, if you want to stay strong, secure and competitive.

A worrying 60% of small-to-medium businesses admit they don’t routinely back up their data. This is despite statistics from The British Chambers of Commerce that say that 93% of businesses that suffer major data loss for more than 10 days file for bankruptcy within one year. 50% do so immediately.

For unparalleled security, your online data backup solution (and provider) should be fully compliant with global certification standard ISO 27001.

3. Keep your employees vigilant; change passwords often

Complacency is a business killer. Make sure your employees change their passwords often and that they keep them confidential. No one enjoys this task but it is crucial so try to get them onboard. Educate them about cyber risks, such as email phishing attacks and storing sensitive data on their mobile devices. Make security a part of your culture and you’ll see a big difference.

4. Install and use effective malware protection

Are you ready for this? In 2017, 669.95 million new variants of malware were detected. A quarter of IT specialists consider vulnerabilities in installed applications as the most common internal cause of data loss. Make sure you address this with malware protection that meets your particular business requirements.

5. Use high-level encryption

Encryption prevents data being readable and is key in storing and transferring data safely. Make sure you encrypt any devices or specific sensitive data that could be accessed by cyber criminals. This particularly applies to mobile devices, which are a lot more vulnerable to theft or loss. Depending on your particular business requirements, when backing up you can use 128-bit AES, 256-bit AES or 3DES, making the encryption level compliant with FIPS140-2 guidelines.

Check out why your disaster recovery solution needs cloud services.