The weekend’s ‘global IT system failure’ will cost British Airways dearly – both financially and in terms of reputation. With aircraft and crew in the wrong places, connections lost, luggage missing and so on, the chaotic ripple effect of BA’s failed IT backup and disaster recovery solution will probably take weeks to resolve. But could it all have been avoided if BA regularly tested their backup and disaster recovery solution?
The disruption affected 75,000 people, with hundreds of flights cancelled from Heathrow and Gatwick, and delays continuing for days. And it’s not the first time that BA customers have suffered as a result of an IT outage. Last September, thousands faced lengthy check-ins, delayed flights and cancellations at London City airport after an overnight IT glitch.
The cost of BA’s IT system failure
On the first day of the crisis, Alex Cruz, British Airways chairman and CEO said: “Today we have experienced a major IT system failure that is causing very severe disruption to our flight operations worldwide. All of our check-in and operation systems have been affected.”
While acknowledging that it’s too early to quantify the cost of BA of this IT outage, the Financial Times (FT) puts the potential financial impact in context, by comparing it to a similar problem Delta, the US airline, experienced last September, which triggered them to cut their profitability guidance for the third quarter. Delta then reckoned knock-on effects of the IT outage would cut pre-tax income by $150 million (£117 million).
So where did BA go wrong?
Back up and disaster recovery – how it works
At the time of publishing, BA is still investigating what caused the power supply problem, which triggered the outage – and what happened with its backup-system, which should’ve kicked in immediately, ensuring failover for near 100% business continuity. Unfortunately for 75,000 Bank Holiday weekend travellers, this was not the case.
Normally, this is how it would work. A business will write a business continuity plan, which will include an IT disaster recovery plan. The very process of doing this will highlight flaws in your IT and processes that need addressing.
For example, consider these 10 questions on disaster recovery planning every manager must ask. You may discover that your existing backup and disaster recovery solutions don’t fully comply with your industry regulations. The Financial Conduct Authority (FCA), for example, has stringent rules surrounding business continuity of banks.
Or perhaps, like Crondall Energy, you realise that hard copy tape backups just aren’t practical or secure enough for your business, and you should think about cloud backup. Or, like BA, the financial and reputational costs of business downtime might just be too much to risk not having a reliable disaster recovery solution in place.
Test, test, test: the importance of testing your disaster recovery plans
But it doesn’t stop there. It’s one thing having a top-notch disaster recovery plan in place. It’s entirely another thing to make sure that it works – and continues to work as your business and IT systems and processes grow or morph. And that’s where testing is business critical. After all, what’s the point in paying for disaster recovery if it’s not going to ensure business continuity?
Four key repercussions of failing to test your business continuity and disaster recovery are:
Cyber apocalypse averted, it’s now time to take stock of last weekend’s global Wanna Decryptor ransomware cyber-attack, and work out how you can make sure your business doesn’t end up in the same state of crisis as the NHS did.
How the NHS fell victim to ransomware
It was no secret that the NHS was vulnerable to attack. UK defence secretary Michael Fallon has said the NHS was warned on “multiple occasions”. The NHS’s own head of security, Dan Taylor, last year highlighted the risks of unsupported operating systems and reduced funding. And ransomware attacks are nothing new for the NHS. Even before this weekend’s attack, around 30 NHS trusts in England had already been held ransom to cyber blackmail.
Dan Taylor highlighted seven known data security challenges in the NHS:
- Unsupported OS browsers
- Inappropriate staff training
- Poor leavers, movers and changes processes for staff
- Too many privleged system accesses
- Significantly reduced investment funding
- Limited situational awareness of cyber preparedness locally
- Social engineering – sophisticated spear phishing
In this instance, it was the NHS’s failure to apply the March Windows OS update that left them exposed to Wanna Decrpytor. Unfortunately, this is unlikely to be the last of such attacks on the NHS.
What is ransomware?
Ransomware is used by blackmailers to demand payment from their victims in return for the release of their hijacked computers or systems. It can spread in many ways such as a link in an email or PDF, or a password-encrypted ZIP file which contains a PDF. These emails are sent under various guises, such as fake invoices, job offers, security warnings and undelivered email. Basically, the blackmailers encrypt your files so you can’t access them, then demand payment for the encryption key.
Our top 10 Ransomware tips to keep your business secure
On 25th May 2018, today’s Data Protection Act (DPA) will be replaced with the new General Data Protection Regulation (GDPR). This checklist highlights the 11 most important steps you can take now to make sure your data and processes remain compliant.
According to the Information Commissioner’s Office (ICO), if you’re already DPA compliant, then most of your approach to compliance will remain valid come May 2018. However, there are some differences in GDPR, which means you’ll have to do certain things for the first time and some other things differently. Before we get into the specifics, here’s an overview of the GDPR and what it means for businesses and individuals.
What is GDPR?
The point of the GDPR is to provide clarity and consistency for the protection of personal data. It imposes new rules on organisations that offer goods and services to people in the European Union (EU), or that collect and analyse data tied to EU residents, no matter where they’re located. The GDPR establishes:
- Enhanced personal privacy rights
- Increased duty for protecting data
- Mandatory breach reporting
- Significant penalties for non-compliance
What are the key changes with the GDPR?
There are four key focus areas of difference between GDPR and DPA compliance.
Personal privacy
With GDPR, individuals have the right to:
- Access their personal data
- Correct errors in their personal data
- Wipe their personal data
- Object to processing of their personal data
- Export personal data
Controls and notifications
The new regulations are amended in terms of:
- Strict security requirements
- Breach notification obligation
- Appropriate consents for data processing
- Confidentiality
- Recordkeeping
Transparent policies
GDPR requires that organisations provide transparent and easily accessible policies regarding:
- Notice of data collection
- Notice of processing
- Processing details
- Data retention/deletion
IT and training
Businesses will need to invest in:
- Privacy personnel and employee training
- Data policies
- Data Protection Officer (if your business has 250+ employees)
- Processor/vendor contract
So what do you need to do to make all this happen? We have supported businesses of all sizes become GDPR compliant. Find out how we can help your business.
Here are 11 areas the ISO flags as being key areas to review. We also help businesses similar to yours stay compliant
11 things you must do now for GDPR compliance
1. Raise awareness across your business
The ICO urges businesses to start planning for GDPR as soon as possible, so you have time to address budgetary, IT, personnel, governance and communications implications.
Key people and decision-makers need to be aware of the new legislation, so they can understand the potential impact and identify areas that require attention for compliance. Start by looking at your risk register, if you have.
2. Audit all personal data
Document what personal data you hold, where it came from and who you share it with.
The GDPR updates rights for a networked world. It makes organisations responsible for proving they comply with the data protection principles, for example by having effective policies and procedures in place.
For example, if you become aware that you’ve shared inaccurate personal data with other organisations, it is your responsibility to inform the other organisation about this inaccuracy so it, too, can correct its own records.
3. Update your privacy notice
When you collect personal data, you probably use a privacy note containing DPA compliant information such as your identity and how you intend to use their information. Under the new regulations, you’ll have to tell people some additional things compared to the DPA. For example, you’ll need to explain:
- your legal basis for processing the data
- your data retention periods
- their right to complain to the ICO if they think there’s a problem with how you’re handling their data
So you’ll need to review your current privacy notices and put a plan in place to make any necessary changes by May 2015.
4. Review your procedures supporting individuals’ rights
The new legislation covers the same principles as the DPA, but with significant enhancements. The key thing here is to make sure you have the procedures in place so you can comply with, for example, an individual’s request to provide them with the data you have on them electronically and in a commonly used format.
The main rights for individuals under the GDPR are to:
- allow subject access
- have inaccuracies corrected
- have information erased
- prevent direct marketing
- prevent automated decision-making and profiling
- allow data portability (as per the paragraph above)
5. Review your procedures supporting subject access requests
Depending on the type and size of organisations, subject access requests could generate a logistical/administrative headache for many businesses.
Under the new rules, you are unlikely to be able to charge for complying with requests, and will have just a month to comply, rather than the current 40 days. There are also different grounds for refusing to comply with a subject access request, and if you refuse a request you need to have policies and procedures in place to demonstrate why the request meets these criteria.
You may want to consider conducting a cost/benefit analysis for providing online access to individuals.
6. Identify and document your legal basis for processing personal data
Under the GDPR, some individuals’ rights will be modified, depending on your legal basis for processing their personal data. For example, they could have their data deleted where you use consent as your legal basis for processing. So you need to understand the various types of data processing you carry out, identify your legal basis for carrying it out and document it.
7. Review how you seek, obtain and record consent
If you rely on individuals’ consent to process their data, make sure it meets the standards required by the GDPR. If not, alter your consent mechanisms or find an alternative to consent. The GDPR is clear that data controllers must be able to demonstrate that consent was given. So you may need to review the systems you have for recording consent and ensure you have an effective audit trail.
8. Review the data you hold on children
For the first time, the GDPR will bring in special protection for children’s personal data. So if your organisation collects information about children under the age of 13, you will need parental/guardian consent to process their data lawfully.
9. Establish procedures to detect, report and investigate a personal data breach
The GDPR requires that all organisations notify the ICO of all data breaches where the individual is likely to suffer some form of damage, such as through identity theft or a confidentiality breach. So you need to set up processes to detect, report and investigate breaches.
Note that failure to report a breach could result in a fine, as well as a fine for the breach itself.
10. Review your processes around Data Privacy Impact Assessments (DPIAs)
You may be required to carry out a privacy impact assessment (PIA) in a high-risk situation such as a new technology deployment, or where operations are likely to significantly affect individuals.
To prepare for such an eventuality, the ICO recommends you familiarise yourself with their PIA Code of Practice so you can work out how best to implement DPIAs in your organisation. Think about where it might be necessary to conduct a DPIA in your organisation. Who will do it? Who else needs to be involved? Should the process be run centrally or locally?
11. Appoint a Data Protection Office (DPO)
If your organisation employees 250 or more people, is a public authority or is involved in the regular and systematic monitoring of data subjects on a large scale, you should appoint a data protection officer. The DPO should take proper responsibility for data protection compliance and have the knowledge, support and authority to do so effectively.
To find out how cloud IT can help you streamline your processes for GDPR, check out this blog: How cloud IT can help you prepare for GDPR
Talk to a GDPR expert.
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Protecting vital information is critical to your survival—no matter what the size or type of your business. Recent studies show that 93 percent of organisations that lose data because of a disaster go out of business within two years. Increasingly, businesses are adopting cloud backup solutions to address data protection challenges. Why?
The reason is simple: protecting data is difficult, expensive, unreliable, and unmanageable with traditional tape backup methods.
And the explosive growth of business data only increases the problem.
Cloud data protection solutions that combine the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organisations fast and assured recovery of their critical enterprise data, while reducing costs and freeing the IT staff to focus on more mission-critical projects.
Cloud server backup solutions also reduce the burden of tape management and backup operations, by automatically storing the data safely offsite to protect for disaster-recovery purposes. Consider these ten reasons to move to the cloud for data backup and storage:
1. Achieve disaster recovery with secure, offsite cloud backup
You think you’re doing everything right. You back up your data on a regular basis. You check to see that your backup equipment and configurations are up-to-date and working properly. You test your restores. Yet, when a pipe bursts in your building and spills water over your servers and backup media, you still lose all your critical data in one night. Even if you’re extremely careful about backing up your data, that’s only half of the process.
To truly protect your backup data, you also must move it offsite. Too many organisations store their backup media onsite, needlessly exposing their data to risk from fire or flood. The time and money that you must spend to recreate lost data can be costly, not only in terms of lost productivity, but also in terms of lost revenue and customer good will.
On the other hand, disk-based cloud server backup uses the cloud to automatically transfer data offsite for disaster recovery. Your backup data is immediately off-premises only minutes after being updated. No matter what type of disaster strikes your organisation, you can restore data from moments before the disaster occurred.
2. Free yourself from manual and complex tape backup tasks
The unpleasant reality is that tape-based backup is time-consuming and tedious. While organisations know that they must protect their data, those with limited IT staff would prefer to focus their time on more strategic projects central to the business, rather than monitoring the progress of manual backups, reviewing logs, and troubleshooting problems. “Set-it-and go” cloud backup solutions reliably and automatically offload these functions, freeing staff to work with a more direct impact on your business—competitive advantage, productivity, and profitability. These solutions also standardise and automate the backup process throughout your organisation, without requiring IT staff at each location. A single backup application can protect both virtual and physical servers.
Besides freeing IT staff from manual chores, these solutions also provide IT with Web-based tools to manage and monitor all aspects of their server data protection. In addition, these solutions remove the burden of managing both a backup infrastructure and data protection process.
You can implement cloud backup solutions on a subscription basis from reliable third parties who offer them as managed services. The best of these managed services offer cloud backup with 24×7 coverage, proactive monitoring of data, instant scalability, predictable pricing, and no capital investment in traditional backup and recovery technology.
3. Get predictable costs and simpler budgeting
Cloud backup services are uniquely suited to address server data protection, including predictable monthly budgeting, and costs. The service is completely automated, providing immediate backup of server data to an offsite location, and leveraging the vendor’s infrastructure and expertise. This also frees IT personnel to become better aligned with business goals.
The charge for cloud backup is a known monthly service fee, rather than the capital cost of acquiring software licenses for specific servers. This allows for simpler budgeting and predictable monthly costs. There are no costs for software, backup hardware, maintenance, or media with cloud backup. The service provider bears the cost of the infrastructure and storage devices—now and in the future—as its customers grow.
4. Count on reliable, guaranteed data recovery
If lightning strikes your building tonight, you must ensure that you can restore that day’s data. Unfortunately, if you rely on a nightly backup process, restoring that data completely is impossible.
How often do you test your internal backups? Could you fully recover your data?
Cloud backup solutions solve this problem by automatically transmitting changes in files and databases to a secure, off-site facility for more continuous backup. Your staff can achieve this level of backup with minimal effort—just set it and go—greatly increasing reliable protection of your organisation’s data.
The best cloud server backup solutions not only protect recently changed files that are closed, but also capture changes in open files and databases, which can represent some of your most important enterprise data. Such solutions do so without disrupting your process flow. In addition, they provide guaranteed recovery in their Service Level Agreements (SLAs).
5. Minimise the risk and cost of downtime
Data protection is not a single activity or a one-time event. It’s a complex workflow of interconnected processes that extend far beyond simple onsite backup, including the following steps:
Backup replication of critical data to another device
Transfer of the replicated data to an offsite location to protect it from human-made or natural disasters
Storage that both protects and organizes the data so that you can recover it easily and quickly
Recovery of replicated data from storage whenever and wherever needed.
If your current data protection solution doesn’t address all of these steps, your organisation risks unacceptable exposure from partial protection that easily could result in costly, crippling downtime and the loss of irreplaceable data. Cloud server backup solutions offer a single low-overhead solution that addresses each step in the data protection workflow—and actually reduces the risks and cost associated with each step. These solutions provide the following benefits:
Is Arnie our friend?
Whenever I speak to someone outside the tech industry about AI, they often tend to fear the idea. This is mainly due to blockbuster movies, typically portraying a self-conscious robot disobeying its creators and transcending its coded boundaries of morality and discipline.
“Listen, and understand that Terminator is out there. It can’t be bargained with, it can’t be reasoned with, it doesn’t feel pity or remorse or fear. And it absolutely will not stop…” – Kyle Reese
The Terminator, i-Robot, Ex Machina to name a few. Beings created by humanity, to serve humanity but ultimately aiming to destroy it.
Why is it that the created wants to destroy its creator? Can we assume that having a higher level of intellect or being higher in the evolutionary tree would cause this? Probably not. Perhaps this view stems from the fear that artificial intelligence would exhibit its creators own violent nature. Either way, AI is cropping up everywhere in the real world and will continue to weave its way into our everyday lives.
The weak versus the strong
First, let’s clarify the difference between AI in the real-world and AI in the films. Cinematic AI is known as ‘Strong AI’. It’s self-aware and exhibits the same (or advanced) capabilities of the human mind. We’re not even remotely close to being able to create such a mind. Without being able to fathom our own consciousness yet, how can we contemplate the creation of another?
‘Weak AI’ is in your everyday life.
For example, maybe you’re asking Siri, Alexa or Cortana (no bias) to research something for you. You could be searching for your favourite video online, using the vaguest description on Google. Or you might be calling your bank to pay off your credit card over the phone, using an automated system.
It can process and complete a variety of tasks based on a set number of rules, inputs and outputs. Using copious amounts of data, it has a defined and finite intelligence, providing convenience to end users.
Great! But what does the future hold?
From automated chat bots driving marketing reach and autonomous network monitoring increasing levels of digital security, through to automatic cross-referencing and data analysis reducing workloads in any industry, AI is making headway in improving business lives.
AI has been around for a while but it’s starting to come in to its own – currently par/sub-human capabilities are being implemented to improve business or lifestyle. But what’s interesting is the ‘high/super-human’ capabilities we’re seeing creep in.
In March 2016 AlphaGo (Google’s Deepmind) beat the top human ‘Go’ player in the world, Lee Sedol, 4-1 in a game of ‘Go’ under Chinese rules.
Although an amazing technological accomplishment, this isn’t much use in the real world, unless you’re in the industry of ‘Go’. But if similar methodology is applied to another strategy based activity, (war for example), we could see significant impact.
War, in its rudimentary form, is a game of at least two sides, each opponent using strategy, wits and cunning (alongside some form of rules), to battle it out until one is reigned the winner. Although a slightly disturbing thought, progression in drone capabilities, autonomous vehicles and hydraulically activated robots means the idea of robots fighting and implementing strategy in war, is no longer a theory dreamt up by Hollywood directors.
On a less morbid note, we’re already seeing AI being used to develop medical treatments, processing and analysing data faster than a human’s mind. As development continues, AI will be able to diagnose and discover disease, conduct research and produce suggested treatments. All it will need is data.
Improved healthcare, improved security, improved efficiency and best of all, no human error. Yes, machines may malfunction from time to time, but artificial intelligence based purely on perfect code and perfect algorithms, can’t fault if produced without human error.
I admit Cortana, Siri or Alexa may not understand what you’re asking but this is due to end user mis-communication or the Weak AI not having been fully developed by its human creator. Through machine learning and further development, Weak AI will slowly but surely have more super-human capabilities. How we choose to apply those is ironically limited by our own intelligence.
Use your head
I guess the point of this article is to urge you to embrace and think about AI. The next time you’re sat on a train with a moment to spare, why not jot down how AI can replace or improve something you do at work or home? Or let your mind drift to something AI could do that humans can’t.
There are several services you can try out – Caffe, Microsoft Cognitive Toolkit DMTK, Deeplearning4J, the list goes on. If you think of an idea and fancy something new, develop it!
We know that the development of today’s artificial intelligence and its industry is lessened by our own limitations. Until we discover how to make Strong AI, we’re on our own. So, we may as well go alone, together. Let’s share our ideas and help make the world more convenient.
For all of humanity.
There are a million and one places you could host your website, all with varying price ranges and levels of service. A quick Google search will turn up the big players in the market but the currently lesser-known newcomer to this largely populated arena is *drum roll please* Microsoft Azure.
That’s right my friends, you can host your website in the Microsoft Cloud!
In my time I’ve crossed paths with many different web hosting services and they all have a lot to offer – sometimes so much it’s hard to know what you actually need. So I’m going to break down my five reasons you should think about Azure hosting for your website.
1. Automatic scaling
Every business out there, whichever sector you’re in, will have busy periods and slower one and these could come on a daily basis or seasonally throughout the year. However, if you’re reading this and thinking you never have a quiet time then I take my hat off to you. You deserve a cuppa and a sit down because whatever you are doing you’re doing it right.
If you do experience those peaks and troughs on your website, Azure can help. It can automatically scale your server based on this fluctuation, so surges in traffic won’t be a problem, thus avoiding your website crumbling all around you. Microsoft Azure also offers per-minute billing so on the flip side in those quiet times, you’re not paying for anything you don’t need.
2. Development deployment
There’s nothing worse than having a brilliant idea for a new design or functionality on your website and not being able to test it before it’s live. This can stop you rolling out the change altogether or having to test it after it’s already been let loose on the public, (meaning you could end up missing leads or leaving users with a negative experience of your website and in turn, your business).
Azure swiftly pushes this problem to one side with staging deployment. This allows you to deploy your shiny new creation into a staging area for testing and proofing. Then, when you’re happy that all’s well, you can push that to production. Magic! You can do all the testing and innovation you want and the user doesn’t encounter bugs or bad UI.
3. Backing up your website
Backups are frequently talked about in pretty much all business areas but a lot less so when it comes to websites. But why? In a lot of cases, a company’s website is its hub for lead generation, supplies information to customers, takes orders through e-commerce and many more. So what would happen if that was gone?
The common misconception is that your website would only fail if it’s been tampered with externally. Unfortunately, this isn’t the case. More often than not, a change is made internally that can bring a website down. Azure lets you backup and replicates your website manually or automatically to any of their geographic locations so, if in the unlikely event you need to revert to a previous version, you can restore to it.
4. Your favourite CMS is just a click away
A huge percentage of websites now run on a content management system, which makes complete sense. For a website to be successful it has to be continually evolving, both in content and design, and a CMS is your friend for this.
As useful as these are, if you’re not ‘in the know’ these systems can sometimes be hard to install and get functioning properly. Azure has you covered here.
Systems such as WordPress, Joomla, Drupal and my own personal favourite Modx, are all in the Azure marketplace, ready and waiting for you to install and gleefully start playing with.
5. Lightning fast
We live in a fast-paced world. Everyone is looking for the ‘best of everything’ as quickly as possible. Let’s say a potential customer is looking at your website on the train, they’re minutes away from their stop and your website won’t load. That my friends, is a customer lost. Your website speed also has implications when it comes to your SEO efforts so this is an area that should not be overlooked. With a huge content delivery network, Azure has the resources to reduce load times, save bandwidth and increase responsiveness. So for a global company, all your users will get the same experience wherever they’re joining you from.
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Choosing the right supplier for your business technology is often a challenge. But one sure way of getting a good idea of whether they’re jokers or saviours, is to hear what their customers say about them. Here’s what our customers say about us, our Dynamics 365 partner and buying Dynamics 365.
What Cloud Direct customers say about us
“They’ve been an absolute pleasure to deal with from start to finish.”
Edmund Carr“They understood our questions, they understood our infrastructure, they understood our challenges…they’ve reduced costs and kept us on top of cutting edge technology.”
Crondall Energy“Great customer service. Any issue, big or small, is dealt with efficiently and promptly.”
Warranty WiseWhat our Dynamics 365 partner’s customers say about them
“They provide excellent advice for our organisation’s changing needs with a wide range of support, both technical and training. And they are always open to new ideas.”
Mencap“Their technical knowledge of the Microsoft Dynamics platform is second to none.”
Ramsac“We’ve always found them most helpful and have really benefited from their CRM guidance and advice.”
John Lewis Partnership
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From your first customer contact to post-sales support, Dynamics 365 gives you and your customer a great user experience. It combines sales, marketing and servicing tools to give you a clear view of all your customers. Yes, we think we’ve found the panacea for all CRM ills. Here are our top 10 ‘cures’.
You will:
1. Nurture customers for life
Your customer experience feels seamless, as Dynamics 365 integrates data across sales, marketing and services, connecting everyone to a single source of client information. This gives your customers consistency, unifying how they experience your business.
2. Catapult your business efficiency
Automate processes for lead qualifications, service issues and other business processes. This reduces the tedium, waste and risk of manual processes, freeing people’s time for more productive work.
3. Do business anywhere
No matter where you are, you can keep productive and up to speed with your customers. Tablet and mobile apps come free with your Dynamics 365 licences – this includes for Android, iOS and Windows.
4. Make timely, informed decisions
With Dynamics 365, you get clear insights from your business data. This comes down to Microsoft’s predictive analytics and digital intelligence, supported by machine learning.
5. Integrate easily with Microsoft Office 365
Have a great user experience, with deep integration between Dynamics 365 and Office 365, bringing together business processes and personal productivity. All your familiar tools will connect, such as Outlook, Excel, Word etc.
6. Manage all your relationships and business processes
Dynamics 365 easily adapts to your specific business and industry. It will manage all your relationships and all of your processes in one, connected application. This gives your business great scalability to fuel growth.
7. Adapt quickly to market changes
Dynamics 365 works in an agile cloud environment with built-in digital intelligence. This allows you to respond quickly to customer and market changes, keeping ahead of the game.
8. Safeguard your customer data
No matter where you do your business, Dynamics 365 keeps your customer data secure, and compliant with strict data privacy regulations.
9. Integrate all your data/applications into a single interface
With Dynamics 365, your accounting database, email marketing, websites, surveys and so on are all centralised into a single user interface. Everything’s so much easier.
10. Always have the latest CRM technology
Microsoft frequently updates Dynamics 365 with more and better features, to help you keep and grow your customer base. No organisation invests more in research and development than Microsoft, to make sure your customers benefit from the best technology out there.
Dynamics 365 is available as a cloud service, installed on-premises or as a hybrid partner-hosted service, so it fits each unique business requirement – and adapts as your priorities change.
Hear what our customers and our partner, Preact’s, customers have to say in this customer testimonial blog.
Choosing the right supplier for your business technology is often a challenge. But one sure way of getting a good idea of whether they’re jokers or saviours, is to hear what their customers say about them. Here’s what our customers say about us, and our Dynamics 365 partner.
What Cloud Direct customers say about us
“They’ve been an absolute pleasure to deal with from start to finish.”
“They understood our questions, they understood our infrastructure, they understood our challenges…they’ve reduced costs and kept us on top of cutting edge technology.”
“Great customer service. Any issue, big or small, is dealt with efficiently and promptly.”
Warranty Wise
What our Dynamics 365 partner’s customers say about them
“They provide excellent advice for our organisation’s changing needs with a wide range of support, both technical and training. And they are always open to new ideas.”
Mencap
“Their technical knowledge of the Microsoft Dynamics platform is second to none.”
Ramsac
“We’ve always found them most helpful and have really benefited from their CRM guidance and advice.”
John Lewis Partnership