“Ready to engineer excellence and lead with purpose?”

As our Managed Services team continues to grow, we need a Team leader to take on the responsibility of providing around-the-clock support to our clients and Command Centre Team. The Cloud Command Centre team is responsible for supporting our customers either as a point of escalation from the Service Desk Analysts, or in conjunction with other specialist teams within Operations.

You will ensure that service level agreements are met whilst delivering reliable resolution of customer technical issues when raised via Cloud Direct support lines, Live chat, e-mail, self-service portals or identified through pro-active monitoring activities. You will function as our customer’s trusted advisor, building solid relationships and a sound understanding of their individual needs and desirables to add value through the provision of advice which meets their business challenges.

Working with the Cloud Command Centre, you will mentor and develop engineers to assist their growth.

What You’ll Do:

Systems Engineering and Administration Technical Leadership:

• Provide technical leadership in the overall execution of system support and administration activities within the team such as troubleshooting, quality assurance, configuration, integration, maintenance, deployment, etc., including defining, developing, document and implementing and/or optimizing technical processes, standards, and best practice.
• Drive overall team efficiency in providing technical support (problem analysis and resolution)
• services, system administration of Cloud Direct Command Centre toolsets (MDM, UEM, EMM, Microsoft Intune, Microsoft MDT, and VMware Workspace ONE, HCL BigFix, etc..), and ensure team adherence to SLA timelines.
• Drive overall system efficiency and availability, fit-for-purpose solutions, technological maturity, and advancement, including the resolution of problem issues within the applicable systems, in conjunction with relevant IT and business stakeholders and external technology partners where necessary.
• Ensure overall effectiveness in the implementation and maintenance of Microsoft Windows Operating Systems, configuration, and management of operating system deployments (OSD), and administration of Microsoft Active Directory Domain and core Microsoft Windows roles and features such as: Group Policy and DNS.
• Plan and manage the execution of applicable systems strategy and lifecycle management for
• Support Management systems, solutions, and tools.

Team Leadership:

• Lead, coach, and mentor the Cloud Command Center team to ensure high competence and delivery of individual and team output, removing impediments and ensuring the team is motivated to achieve individual and collective objectives.
• Drive overall team maturity and adequate resourcing to efficiently deliver on objectives, identifying and encouraging areas of growth and/or improvement.
• Manage and review employee standby rota, overtime and shift schedules.
• Maintain high standards of technical support facilitation by establishing good practice and cohesiveness.
• Initiate or participate in the team capacity planning, staff requisition and recruitment processes, including the new team member onboarding and stakeholder introductions.
• Partner with the Operations Manager and internal Human Resources (HR) teams to manage team performance, driving training and knowledge sharing for and within the team.

Projects, stakeholder, and technology partner engagements:

• Plan and manage all deliverables for systems or process improvement projects, including the management of release and change management processes.
• Manage projects within the scope of Cloud Direct Command Center ensuring collaboration with relevant business stakeholders and teams.
• Oversee and guide team engagement with internal teams and external vendors in resolution or restoration of services, as necessary.

What We’re Looking For:

• ITIL foundation certification or demonstrable experience in ITIL practice
• +2 years’ experience in a 24×7 operations team leadership capacity or similar with demonstrable experience leading and efficiently managing a team delivery of a high-performing and large Support management infrastructure system or related system.
• Solid experience with specific exposure to mentoring and coaching a team, providing technical leadership, and driving high performance within the context of systems support
• Experience with implementing and maintaining Windows Operating Systems, administering a Microsoft Active Directory Domain and core Microsoft Windows roles and features such as: Group Policy and DNS, and configuring and managing operating system deployments (OSD)
• Knowledge of support management system engineering and administration, including relevant tools (I.e., SCCM, MDM, Microsoft Intune, Microsoft Endpoint Manager, VM Workspace On, AirWatch, etc.)
• Knowledge of Event Management and administration, including relevant monitoring tools (I.e., PRTG, Microsoft monitoring tools, Backup monitoring tools, etc.)
• Solid technical knowledge of systemic problem analysis and resolution practice within IT operations
• Well-rounded knowledge of broader IT operations (I.e., networking, system integration, end-user management, IT asset management, etc.)
• Systems, process, and incidents documentation experience
• Solid working knowledge of IT Service Management systems (ServiceNow, Remedy, etc.)

What We Offer:

• Responsible Time off (uncapped annual leave)
• Group Life Cover /Disability Income Cover/ Trauma Insurance Cover (Injury / Disability)
• Fitness Cash Contribution
• Pension Fund Contribution
• Medical Insurance Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Endless Growth Opportunities: We provide ample opportunities for professional development, mentoring, and advancement.
• Culture of Excellence: We foster a high-performance culture that recognizes and rewards exceptional talent.

At Cloud Direct, we believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply.

“Ready to be the frontline hero of cloud operations?”

The Cloud Command Analyst (CCA) acts as the first line of technical escalation within the Cloud Command Center (CCC), stepping in after the Service Desk. In this role, you’ll provide timely first-level technical support to customers, ensuring swift and effective case resolution in line with defined SLAs.

Your day-to-day will involve actively monitoring systems, troubleshooting issues, and escalating cases as needed—all while maintaining a high standard of service quality.

What You’ll Do:

• Provide first-level support and troubleshoot issues via ServiceNow and monitoring alerts
• Triage, analyse, and escalate cases appropriately, ensuring SLA adherence
• Monitor system health, event logs, and alerts to identify potential issues
• Investigate Microsoft Cloud solutions (Azure, Defender, Intune, Windows OS)
• Follow SOPs and KBs for consistent and accurate troubleshooting
• Escalate unresolved issues to Cloud Command Engineers (CCE)
• Maintain detailed documentation of all support interactions
• Prioritise cases correctly and manage queues to avoid backlogs
• Communicate case updates clearly and professionally to customers
• Identify recurring incidents and assist with root cause analysis
• Participate in shift handovers and team collaboration
• Support knowledge base improvements and documentation
• Mentor new team members on processes and best practices

What We’re Looking For:

• 1+ years’ experience in a Technical Support, IT Services, Service Desk, IT Support, NOC or Cloud Support role within an MSP or enterprise environment.
• Basic knowledge of Microsoft cloud services (M365, Azure, Defender, Intune, Endpoint Manager, Windows OS).
• Strong troubleshooting and problem-solving skills in an SLA-driven environment.
• Experience working with IT ticketing systems like ServiceNow.
• Familiarity with ITIL best practices.
• CompTIA A+, Network+, or Microsoft certifications (MS-900, AZ-900, SC-900, AI-900, DP-900, MD-102).

What We Offer:

• Responsible Time off (uncapped annual leave)
• Group Life Cover /Disability Income Cover/ Trauma Insurance Cover (Injury / Disability)
• Fitness Cash Contribution
• Pension Fund Contribution
• Medical Insurance Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Endless Growth Opportunities: We provide ample opportunities for professional development, mentoring, and advancement.
• Culture of Excellence: We foster a high-performance culture that recognizes and rewards exceptional talent.

At Cloud Direct, we believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply.

“Are you ready to unlock the power of Azure and build smart, reliable cloud solutions that make a real impact?”

As an Azure Cloud Expert Engineer, you will provide high-level support to our customers, acting as an escalation point for Tier 2 support engineers and working alongside senior engineers to execute complex projects/onboardings.

You will ensure that service level agreements are met whilst delivering reliable resolution of customer technical issues when raised via Cloud Direct support lines, Live chat, e-mail or self-service portals.

What You’ll Do:

• Azure Infrastructure: Provision and configure VMs, containers, and resources using ARM templates, Terraform, Bicep, and scripting (PowerShell). Optimize for cost, performance, and security.
• Automation & IaC: Implement Infrastructure-as-Code using Azure DevOps, GitHub, and Visual Studio. Automate deployments and support processes.
• Security & Compliance: Enforce best practices with tools like Azure Security Center, AAD, and Sentinel. Manage RBAC, conduct audits, and address vulnerabilities.
• Monitoring & Optimization: Use Azure Monitor and related tools to track, troubleshoot, and improve infrastructure performance.
• Disaster Recovery: Design and manage DR and high availability solutions with Azure Backup and Site Recovery. Test and validate failover strategies.
• Azure Virtual Desktop: Deploy and manage AVD environments, handle user access, monitor performance, and resolve connectivity or user issues.
• Data & AI Support: Diagnose and fix pipeline failures, manage integrations, and ensure data accuracy and availability.
• Platform Management: Ensure backup integrity, monitor system health, resolve failures, and meet RTO/RPO objectives.

What We’re Looking For:

• 3+ years of experience designing, implementing, and managing Azure cloud environments.
• Excellent communication and collaboration skills.
• Strong understanding of the Microsoft Azure platform and its capabilities
• Three or more Azure cloud certifications: AZ-104, DP-100, DP-300, AZ-500, AZ-305, SC-200,
  SC-300, AZ-140 customer service & communication skills

What We Offer:

• Responsible Time off (uncapped annual leave)
• Group Life Cover /Disability Income Cover/ Trauma Insurance Cover (Injury / Disability)
• Fitness Cash Contribution
• Pension Fund Contribution
• Medical Insurance Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Endless Growth Opportunities: We provide ample opportunities for professional development, mentoring, and advancement.
• Culture of Excellence: We foster a high-performance culture that recognizes and rewards exceptional talent.

At Cloud Direct, we believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply.

“Ready to design, secure, and automate cutting-edge Azure infrastructure solutions that power innovation?”

As a Cloud Platform Engineer, you will take the lead in building secure, scalable, and fully automated Azure environments. As a key player in our cloud engineering team, you’ll dive into cutting-edge Azure projects, automate everything that moves, and work closely with some of the brightest minds in the cloud space.

If you thrive on innovation, love solving complex infrastructure challenges, and live by the motto “build it better and smarter,” this is the role for you.

What You’ll Do:

• Drive monitoring and observability initiatives to ensure system reliability.
• Build, maintain, and enforce cloud security, compliance, and best practices.
• Develop automated infrastructure provisioning tools using Terraform, Bicep, and ARM.
• Manage CI/CD pipelines, ensuring efficient deployment processes.
• Implement and maintain containerization and Kubernetes orchestration.
• Act as an SME for Azure security models (RBAC, Key Vault, Managed Identities).
• Develop scalable and cost-effective cloud solutions while mitigating risks.
• Support major incidents and troubleshooting, ensuring minimal business disruption.
• Mentor peers in DevOps and automation methodologies, embedding best practices.
• Drive Cloud Direct’s Azure Cloud Roadmap and contribute to service enhancements.

What We’re Looking For:

• Demonstrated hands-on experience with Azure cloud infrastructure.
• Expertise in Infrastructure as Code.
• Knowledge of Azure DevOps, GitHub, YAML, CI/CD Pipelines.
• Proficiency in containerization & Kubernetes orchestration.
• Advanced scripting with Azure CLI, Bash, PowerShell.
• Hands-on experience with Azure security models and cost optimization.
• Experience in hybrid cloud solutions using Azure ARC.
• Understanding of cloud-native architectures (IaaS, PaaS, SaaS, APIs).
• Passion for continuous learning and keeping up with the latest Azure innovations.

What We Offer:

• Responsible Time off (uncapped annual leave)
• Group Life Cover /Disability Income Cover/ Trauma Insurance Cover (Injury / Disability)
• Fitness Cash Contribution
• Pension Fund Contribution
• Medical Insurance Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Endless Growth Opportunities: We provide ample opportunities for professional development, mentoring, and advancement.
• Culture of Excellence: We foster a high-performance culture that recognizes and rewards exceptional talent.

At Cloud Direct, we believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply.

“Are you ready to work on cutting-edge enterprise data platforms while collaborating with top-tier teams?”

We are looking for an experienced Data Engineer with a solid technical background in Cloud & Data managed services, a passion for learning and self-development, and a proactive approach to problem-solving to join our dynamic team.

In this role, you will be responsible for managing our customers’ cloud-based enterprise data platforms, working closely with customers, support teams, and subject matter experts to ensure the efficient, reliable, and secure operation of high-quality data platforms.

What You’ll Do:

• Maintain efficient data pipelines from diverse internal and external sources, ensuring high quality and governance.
• Maintain and optimize ingestion, transformation, translation, cleansing, and publishing processes.
• Optimize performance by monitoring and enhancing pipeline scalability, cost, and efficiency.
• Utilize observability tools to proactively identify issues.
• Manage the transition and onboarding of in-house or customer-developed data platforms into managed services.
• Collaborate with teams both internally and externally to ensure seamless onboarding, operation, and enhancements to deployed data solutions.
• Advise and guide customers on data management, security, and data governance.
• Demonstrate a passion for learning and innovation in data, stay updated with big data trends and best practices to continuously innovate.
• Play an active role in the ongoing development of Cloud Direct’s Data Managed Services portfolio.

What We’re Looking For:

• 3+ years as a Data Engineer or similar role.
• Experience with Azure Data Bricks, Azure Data Factory (ADF), Synapse, Azure Event Hubs, Fabric & Purview.
• Proficient in implementing and maintaining data pipelines with Azure Data Factory.
• In-depth knowledge of Data Lake/Medallion Architecture.
• Skilled in data modelling and ETL.
• Supporting a Lamba architecture including both batch and real-time data streams.
• Processing structured, semi-structured and unstructured data.
• Knowledge of the Azure security model, including RBAC, Key Vault and Managed Identities.
• Understanding of Cost management and optimisation of Azure resources.
• Basic networking, including integration runtime, data gateway, and VNet data gateway.
• Knowledge of data partitioning and optimisation techniques.
• Experience in source code control using Azure DevOps and Git.
• Interpreting telemetry and metrics using tools such as Azure Monitor and Azure Advisor.

What We Offer:

• Responsible Time off (uncapped annual leave)
• Group Life Cover /Disability Income Cover/ Trauma Insurance Cover (Injury / Disability)
• Fitness Cash Contribution
• Pension Fund Contribution
• Medical Insurance Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Endless Growth Opportunities: We provide ample opportunities for professional development, mentoring, and advancement.
• Culture of Excellence: We foster a high-performance culture that recognizes and rewards exceptional talent.

At Cloud Direct, we believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply.