Service Desk Analyst

“Ready to be the first line of support, solve real problems, and keep our users productive every day?”

As a frontier partner, we grow through great people, smart tech, and teamwork between humans and AI.

We’re looking for an ambitious and energetic Service Desk Analyst to join our rapidly expanding Cape Town office.

This role isn’t just about fixing IT issues—it’s about growing your career. You’ll be engaging with international clients, providing top-tier support, and working alongside a dynamic team that’s as committed to learning as they are to delivering excellent service. If you’re eager to work hard, level up your skills, and climb the support ladder, this is the place for you

What You’ll Do:

• Be the first point of contact for client support requests
• Provide remote technical support across a range of hardware and software
• Escalate complex issues to the senior team when needed
• Log and classify tickets, ensuring seamless case management
• Contribute to Standard Operating Procedures (SOPs) and knowledge-sharing
• Deliver a professional, positive experience for every client interaction

What We’re Looking For:

• A diploma/degree in Computer Science, Information Systems, or Engineering, OR at least one year of hands-on IT support experience
• Strong knowledge of Windows Desktop & Microsoft Operating Systems
• Experience with Microsoft Office Suites & Office 365
• Familiarity with Active Directory]
• Required certifications in MS-900 (Microsoft 365 Fundamentals), N+ and or CompTIA A+

Highly Desirable:

Certifications in the following:

• ITIL 4 Foundation
• AZ-900
• CompTIA A+/N+ (if needed)
• SC-900

What We Offer:

• Responsible Time off (uncapped annual leave)
• Group Life Cover /Disability Income Cover/ Trauma Insurance Cover (Injury / Disability)
• Fitness Cash Contribution
• Pension Fund Contribution
• Medical Insurance Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Endless Growth Opportunities: We provide ample opportunities for professional development, mentoring, and advancement.
• Culture of Excellence: We foster a high-performance culture that recognizes and rewards exceptional talent.

At Cloud Direct, we believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply.