Azure Cloud Associate Engineer

“Can you troubleshoot, optimise, and support Azure cloud environments with confidence?” 

As a frontier partner, we grow through great people, smart tech, and teamwork between humans and AI.

We are looking for a Tier 2 Azure Cloud Associate Engineer to join our team in Cape Town.

In this role, you’ll provide advanced remote support while working closely with our project delivery and specialist engineering teams. As a Tier 2 Azure Cloud Associate Engineer, you’ll act as an escalation point for Tier 1 engineers, taking ownership of more complex technical issues and collaborating across Operations to deliver exceptional customer outcomes.

You’ll be responsible for ensuring service level agreements are consistently met by delivering timely, high-quality resolutions to customer incidents and requests received via our support channels, including phone, live chat, email, and self-service portals. Along the way, you’ll help customers maximise the value of their Azure environments through technical expertise, proactive problem-solving, and a customer-first approach..

What You’ll Do:

• Provide Level 2 technical support for Azure infrastructure and cloud platform services across multiple customer environments.
• Deploy, configure, and manage Azure compute resources, including Virtual Machines, storage, networking, and associated services.
• Support the administration of Azure subscriptions, resource groups, and resource configurations.
• Configure and manage Azure Virtual Networks, Network Security Groups (NSGs), and connectivity components.
• Monitor the health, performance, and availability of Azure environments using Azure Monitor and Log Analytics.
• Deploy, configure, and optimise Azure Virtual Machines to ensure security, performance, and cost efficiency.
• Perform routine backup, restore, and disaster recovery activities using Azure Backup and Azure Site Recovery.
• Support the management of Azure Storage services, including Azure Files, Blob Storage, Managed Disks, and snapshots.
• Assist with securing Azure resources by implementing Role-Based Access Control (RBAC) and following Azure security best practices.
• Support and maintain Azure Platform as a Service (PaaS) offerings, including App Services, Azure SQL Database, and Azure Key Vault.
• Assist customers with Azure cost optimisation by identifying opportunities to improve resource utilisation and reduce unnecessary spend.
• Develop and maintain PowerShell scripts and automation to improve operational efficiency and reduce manual tasks.
• Perform troubleshooting and root cause analysis for Azure infrastructure incidents, implementing permanent fixes where appropriate.
• Escalate complex technical issues to senior engineers while providing detailed troubleshooting and diagnostic information.
• Work across multiple customer Azure environments, ensuring service levels and operational standards are consistently met.
• Maintain accurate technical documentation, support records, and operational procedures.
• Collaborate effectively with engineers, consultants, and customer stakeholders to deliver high-quality technical support.
• Contribute to continuous service improvement by identifying opportunities to enhance processes, automation, and customer experience.

What We’re Looking For:

• At least 2 years of hands-on experience in a Microsoft Azure support role. 
• Experience In the deployment, upkeep, and monitoring of Azure systems 
• Strong understanding of the Microsoft Azure platform and its capabilities 
• Two or more Azure cloud certifications: AZ-104, AZ-500, AZ-140, SC-200, SC-300, DP-900, Terraform 
• Logical approach to problem solving  
• Excellent inter-personal skills with good time management  
• Proven customer service & communication skills 

What We Offer:

• Responsible Time off (uncapped annual leave)
• Group Life Cover /Disability Income Cover/ Trauma Insurance Cover (Injury / Disability)
• Fitness Cash Contribution
• Pension Fund Contribution
• Medical Insurance Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Endless Growth Opportunities: We provide ample opportunities for professional development, mentoring, and advancement.
• Culture of Excellence: We foster a high-performance culture that recognizes and rewards exceptional talent.

At Cloud Direct, we believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply.