FinOps Value & Adoption Manager

“Can you turn cloud cost insights into measurable business value while driving customer adoption and long-term FinOps success?”

As a frontier partner, we grow through great people, smart tech, and teamwork between humans and AI.

The FinOps Value & Adoption Manager helps customers convert FinOps insight into measurable value realisation from Cloud Direct’s FinOps services. The role owns the customer engagement lifecycle from onboarding through continual optimisation, ensuring identified opportunities become approved actions, implemented improvements, evidenced outcomes and validated value realised against agreed baselines.

Working across Azure FinOps today and future Microsoft 365 FinOps and AI FinOps services, the role acts as a trusted advisor to technical, operational, financial and executive stakeholders. Success is measured not by identifying optimisation opportunities alone, but by influencing customer adoption, accelerating implementation, evidencing value realisation, reporting validated outcomes and increasing customer FinOps maturity.

What You’ll Be Doing:

Customer Engagement & Relationship Management:

• Own a portfolio of FinOps customer engagements and act as the primary customer-facing value and adoption lead.
• Establish trusted advisor relationships with technical, operational, finance and executive stakeholders.
• Facilitate recurring service reviews, optimisation workshops and governance meetings.
• Develop customer-specific optimisation roadmaps aligned to business objectives, adoption priorities, value-realisation opportunities and FinOps maturity goals.
• Manage customer expectations, priorities and service outcomes.

Value Realisation & Adoption:

• Drive customer adoption of optimisation recommendations across Azure, Microsoft 365 and AI workloads.
• Convert identified opportunities into approved implementation plans.
• Maintain optimisation backlogs and track progress through identified, approved, implemented and value-realised stages.
• Remove blockers and coordinate stakeholder engagement to accelerate recommendation adoption.
• Validate and evidence savings and value outcomes against agreed baselines.
• Support gain-share measurement and reporting activities where applicable.

FinOps Advisory & Governance:

• Deliver FinOps best-practice guidance and coaching.
• Support customers in improving financial accountability, forecasting and governance maturity.
• Facilitate prioritisation of optimisation opportunities and investment decisions.
• Drive continual service improvement through structured governance processes.
• Escalate delivery risks, optimisation blockers and governance concerns when required.

Service Delivery & Reporting:

• Support onboarding activities including baseline assessments, stakeholder workshops and optimisation planning.
• Produce monthly service reports, optimisation dashboards and executive value reports.
• Coordinate cross-functional delivery activities involving Managed Services, Professional Services, Engineering and customer teams.
• Ensure customer actions, recommendations, decisions and outcomes are appropriately documented and tracked.
• Provide customer feedback and market insights to support evolution of Cloud Direct’s FinOps service portfolio.

Service Development & Continuous Improvement:

• Contribute to the development and enhancement of Azure, Microsoft 365 and AI FinOps services.
• Support the creation of repeatable engagement methodologies, reporting standards and governance frameworks.
• Identify opportunities to improve customer experience, adoption rates and service effectiveness.
• Act as a customer advocate within Cloud Direct to ensure services remain outcome-focused and value-led.

What We’re Looking For:

• Exceptional communication, presentation and stakeholder management skills. 
• Demonstrable experience in customer-facing consulting, customer success, service delivery or advisory roles. 
• Proven ability to influence stakeholders and drive action without direct authority. 
• Strong relationship-building and trusted advisor capabilities. 
• Commercial awareness and an ability to articulate technical value in business terms. 
• Experience managing multiple customers, priorities and workstreams simultaneously. 
• Strong organisational, planning and reporting skills. 
• Technical literacy sufficient across Microsoft & FinOps optimisation platforms to engage credibly with customer Technical stakeholders and Internal engineering & support teams. 
• Experience working with commercial, finance or operational stakeholders to translate optimisation opportunities into agreed actions. 
• Working knowledge of FinOps principles, cloud cost optimisation, value tracking and financial accountability practices. 

Highly Desirable:

• FinOps Foundation Practitioner, Professional or equivalent certification. 
• Azure administration, engineering or architecture experience. 
• Microsoft 365 licensing, administration or optimisation experience. 
• Knowledge of Microsoft Copilot, AI services and consumption-based charging models. 
• Experience delivering cloud optimisation, cost management or value realisation programmes. 
• Managed Services, Professional Services or technology consultancy experience. 
• Experience in governance, financial management or operational transformation initiatives. 
• Executive reporting and business review facilitation experience.

What do we offer you?

• Responsible Time off (uncapped annual leave)
• Group Life Cover /Disability Income Cover/ Trauma Insurance Cover (Injury / Disability)
• Fitness Cash Contribution
• Pension Fund Contribution
• Medical Insurance Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Endless Growth Opportunities: We provide ample opportunities for professional development, mentoring, and advancement.
• Culture of Excellence: We foster a high-performance culture that recognizes and rewards exceptional talent.

At Cloud Direct, we believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply.